Note: This tech-note contains two sections, one for Windows and another for Mac users.
If you see following error then follow the steps given below. Try to launch the application 2 or 3 times and let it check and install updates. After 3 launches if you still see the 'R launch failure' message then follow the steps given below.
For Windows Users:
Before trying steps below, make sure you have closed all the instances of BlueSky Statistics from the Windows ‘Task Manager’.
Step1: Removing BlueSky Statistics instances using Windows Task Manager.
a) Open Task Manager by pressing <CTRL> <SHIFT> <ESCAPE> keys combination. You can also use <CTRL> <ALT> <DELETE> key combination, that shows you a list of items, select ‘Task Manager’ from the list.
b) Locate all BlueSky Statistics instances (by scrolling up and down on the Task Manager window). Right click on each of the BlueSky Statistics instances and click End Task. It may take a few seconds for the BlueSky Statistics instances to disappear from the Task Manager. Before closing the Task Manager window, carefully scroll up and down to check to make sure there are no more BlueSky Statistics instances shown on the Task Manager.
c) In case, if you cannot remove the BlueSky Statistics instances from the task manager after clicking End Task a few times and waiting for a while, you may have to restart the computer.
Step 2: Locate APPDATA/BlueSky Statistics folder:
a) Open Windows ‘File Explorer’. In address bar type %APPDATA% and press Enter key.
Step 3: In ‘File Explorer’ find ‘BlueSky Statistics’ folder and go inside this folder.
Step 4: Locate appconfig file. If you are using BlueSky Statistics app version is 10.3.2 then the appconfig file name will be ‘appconfig.v10.3.2.json’.
Step 5: Open ‘appconfig.v10.3.2.json’ in any text editor. Locate ‘exitSeconds’ and change its value to 60 or 90.
Step 6: Save and close the file and launch BlueSky Statistics application. If you still see the same issue. You can set a higher value (e.g. 90 or 120) for ‘exitSeconds’ and save file and try launching the BlueSky Statistics application.
For Mac Users:
NOTE: If you are running an older version of Mac OS, please upgrade to the latest version.
Before trying steps below, make sure you have closed all the instances of BlueSky Statistics from the ‘Activity Monitor (on Mac)’.
Step 1: Removing BlueSky Statistics instances using Activity Monitor:
a) Open ‘Activity Monitor’ by pressing <CMD> <OPTION> <ESCAPE> key combination.
b) Find and click on BlueSkyStatistics application from the list and click ‘Force Quit’.
Step 2: Locate APPDATA/BlueSky Statistics folder:
a) Open up the Finder application on your Mac and click ‘Go > Go to Folder’ as shown below
b) Enter the path ~/Library/Application Support/BlueSky Statistics/ and press Enter key as shown below:
c) You will get following screen. Locate appconfig.v10.3.2.json file and open in any text editor.
d) Locate ‘exitSeconds’ and change its value to 90 as shown below. Do not removed any comma, colon or quotes etc. only change the value.
Step 3: Save and close the file and launch BlueSky Statistics application.